At Radius Matrimony, we understand that using an online matrimonial service may not always lead to the desired outcome. This policy outlines the circumstances under which you can cancel your membership and the terms for receiving a refund.exclamation
Cancellation:
- You can cancel your membership at any time by writing cancellation mail on contact@radiusmatrimony.com customer support team. They can be reached via email.
Refunds:
- Non-refundable Memberships: Our basic membership tier is free to use and therefore cannot be refunded.exclamation
- Refundable Memberships (if applicable): Radius Matrimony offers premium memberships with paid plans.exclamation These memberships may be eligible for a refund under certain conditions:
- Full Refund: We will offer a full refund if you cancel your premium membership within [Number] days of purchase, provided you haven’t used any of the premium features (e.g., contacting other users beyond a limited number).exclamation
- Pro-rated Refund: If you cancel your premium membership after the initial [Number] day window but before the end of your billing cycle, you may be eligible for a pro-rated refund based on the unused portion of your membership.exclamation
- Non-refundable Fees: Please note that any service fees associated with your payment method (e.g., credit card processing fees) are non-refundable.
Exceptions:
- We reserve the right to deny a refund if your account is terminated due to a violation of our Terms & Services.exclamation
Processing Time:
- If you are eligible for a refund, we will process it within 180 business days of receiving your cancellation request.exclamation The refunded amount will be credited back to the original payment method used for your purchase.
Contact Us:
If you have any questions about this Cancellation & Refund Policy, please don’t hesitate to contact our customer support team using the information mentioned above.